[Summary to be added]

Led cloud operations team for CCaaS platforms achieving 8+ months of 100% uptime across AWS and data centers. Built and managed 8 departments (Cloud Ops, DevOps, Systems, Database, Network, Voice/Telephony, InfoSec, IT, Facilities). Introduced Technology Roadmap coordination process and led PCI and SOC 2 Type 1 & 2 certifications.

Led ISO 27001 and HIPAA HITRUST CSF certifications within one year across the entire organization. Managed budget for InfoSec, IT, TechOps, DevOps, and Facilities teams. Overhauled network infrastructure with firewall replacement, led phone system cloud migration, developed comprehensive Business Continuity Program, and directed penetration testing initiatives.

Introduced AWS cloud technology and built HIPAA-compliant disaster recovery environment. Completed SSAE 16 (SOC 1) Type 1 certification and improved application uptime from 99% to 99.95%. Managed technology operations team and led acquisition due diligence and integration processes.

Managed production operations across multiple data centers maintaining 99.9% uptime. Led conversion from Waterfall to Agile/Scrum development process and migrated physical infrastructure to VMware virtualization. Designed virtual call center solution and implemented Microsoft CRM with data centralization from multiple systems.

Architected and managed AWS production environment (EC2, EBS, VPC, S3, MySQL replication). Introduced SAS 70 (SOC 1) audit process and achieved certification. Led Google Apps and Active Directory integration and designed Salesforce AppExchange certification and implementation.

Led security team to achieve SAS 70 Type 2 certification for 4 consecutive years with zero exceptions while maintaining 99.9% uptime over 5+ years. Led network redesign with CISCO PIX firewall and IDS/IPS implementation. Architected multi-tier web infrastructure and developed automated production deployment system.

Achieved exceptional 99.9998% uptime for production web site with multi-tier architecture and load balancing. Led SAS 70 Type 1 & 2 certifications with zero high severity issues. Designed Business Continuity and Disaster Recovery procedures with <24 hour failover capability and led data warehouse architecture.

Designed test environments and implemented comprehensive testing frameworks via SILK automation. Developed dynamic HTML pages, Java COM components, and Powerbuilder applications. Created stored procedures and SQL queries for Oracle database operations.